Point to be remembered when handling a grievance.
- Every grievance must be considered important.
- A grievance should not be postponed in the hope that people will see the light.
- All grievances should be put in writing.
- All relevant facts about a grievance should be gathered by the management and their proper records maintained for reading a fair decision.
- The worker should be given free time off to pursue his grievance.
- Management should make a list all solution and later evaluate them in terms of their total effect upon the organization.
- Decision should be communicated to the management. Basis of decision should be well-explained.
- Follow-up must be done by management to determine whether action taken by it has favourably changed the employee’s attitude or not.